UCCX7.0-009 UCCX System SQL DB Tools Installation.

UCCX7.0-009 UCCX System  SQL DB Tools Installation.
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PS. DO NOT try this at WORK. Results Will Be VERY DANGEROUS. ALWAYS follow CISCO GUIDELINES.

VMware image needed
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1. UCCX




Steps
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Installing SQL 2000 Server On UCCX machine.

View inside the UCCX System Database

Querying Database.



Hers is video
------------------
http://rapidshare.com/files/324791842/UCCX09.mp4



Happy Labbing

UCCX7.0-008 Custom Script With ARS & TTS

UCCX7.0-008 Custom Script With ARS & TTS

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VMware image needed
---------------------
1. CUCM
2. UCCX
3. Win2k with SQL Sever (as Customer DB)

Steps
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Creating ODBC System DSN (data source name) on UCCX Server.
Integrating DSN to UCCX.
Querying Database.

Creating Custom Script
Add menus
Create and Upload Custom Prompts.
Creating variables
Add "Customer Input Value" Components
Add DB Access Components.
Run Customer Query the Customer DB for values.
Use Loop
Add ARS and TTS feature. Use it respond to customer query.(automed response/Self Service Syetems).
Use Agent Queue for non Automated Systems.


Hers is video
------------------
http://rapidshare.com/files/317738655/UCCX08.mp4

Happy Labbing

UCCX7.0-007 Customer SQL DB integration

UCCX7.0-007 Customer SQL DB integration
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VMware image needed
---------------------
1. CUCM
2. UCCX
3. Win2k with SQL Sever (as Customer DB)

Steps
-----------
Installing SQL 2000 Server.
Creating ODBC System DSN (data source name) on UCCX Server.
Integrating DSN to UCCX.
Querying Database.

Hers is video
------------------
http://rapidshare.com/files/312789041/UCCX07.mp4

Happy Labbing

UCCX7.0-006 UCCX Script Editor

UCCX7.0-006 UCCX Script Editor
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VMware image needed
---------------------
1. CUCM
2. UCCX

Steps
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Creating a New Script
Using Prompts.
Using Menu.
Usig Variables.
Using Lables
Using Goto.
Assign in Agent Queue to the Script
Saving the Script.
Uploading the Script on UCCX.
Associating the Script to the UCCX Agent CSQ.
Testing the Script.


Hers is video
------------------
http://rapidshare.com/files/312753862/UCCX06.mp4











Happy Labbing

UCCX7.0-005 UCCX IP Phone Agent Service

UCCX7.0-005 UCCX IP Phone Agent Service

VMware image needed
---------------------
1. CUCM
2. UCCX


Steps
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Enable IP Phone Agent Service
Queue Calls Status
Agent State : Ready/ Not Ready / Work, Using IPPA service.

Hers is video
------------------
http://rapidshare.com/files/312718702/UCCX05.mp4





Happy Labbing

UCCX7.0-004 UCCX Script Editor

UCCX7.0-004 UCCX Script Editor

VMware image needed
---------------------
1. CUCM
2. UCCX

Steps
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Installing UCCX Script Editor
Overview of scripts
Testing a System built Script
Agent Read/Not Ready/ Work States.
Reactive Debug of script.


Here is a video
-------------------
http://rapidshare.com/files/312625928/UCCX04.mp4








Happy Labbing

UCCX7.0-003: Call flow Application Creation.

UCCX7.0-003: Call flow Application Creation.
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VMware image needed
---------------------
1. CUCM
2. UCCX

Steps
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UCCX Users Management
Creating Call Control group CTI ports
Using RmCm Wizards
Creating SKILLS
Creating Agent Groups
Call Routing based on Agent Grp Assignment
Call Routing based on Agent Skills
Creating Customer Queue
Creating Teams
Creating Applications
Creating a Trigger
Downloadin and Installing CAD (cisco agent desktop)
Testing a call flow.



Here is a video
-------------------
http://rapidshare.com/files/312603013/UCCX03.mp4







Happy Labbing