UCCX7.0-003: Call flow Application Creation.

UCCX7.0-003: Call flow Application Creation.
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VMware image needed
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1. CUCM
2. UCCX

Steps
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UCCX Users Management
Creating Call Control group CTI ports
Using RmCm Wizards
Creating SKILLS
Creating Agent Groups
Call Routing based on Agent Grp Assignment
Call Routing based on Agent Skills
Creating Customer Queue
Creating Teams
Creating Applications
Creating a Trigger
Downloadin and Installing CAD (cisco agent desktop)
Testing a call flow.



Here is a video
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http://rapidshare.com/files/312603013/UCCX03.mp4







Happy Labbing